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Danielle Walton
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August 25, 2013 at 8:10 pm
Hi, we are experiencing a strange issue since our last upgrade. Every one of our paid events are showing that attendees have paid 0.00, yet the transaction was complete and the registrant’s card was charged. Our gateway is Authorize.net.
I noticed since the upgrade the total_cost and amount_pd columns no longer match, which seems to be the root of the issue. In some cases, both the total_cost and amount_pd are both 0, even though the actual cost of the event and the amount charged are not 0. In other cases, the total_cost is not 0 and correct, but the amount paid is recorded as 0.
This only started with our most recent upgrade in late July. Do you have any insight into why this may be happening and how to correct it? Thanks for your help.
– phil
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Stephen Garland
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August 26, 2013 at 9:24 pm
I am have the same issue with version 3.1.34.1.P. Authorize.net AIM allows the user to purchase the event, but the amount paid shows up as Zero and there is not error at checkout. I have also verified that no transactions have occurred through the authorize.net account.
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Danielle Walton
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August 27, 2013 at 7:34 am
Ours is slightly different in that the charges are going through to Authorize, but the paid amount is not being translated back to EE.
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Danielle Walton
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August 27, 2013 at 10:13 am
Figured it out. My problem was that I needed to re-copy the gateway files (specifically the process_payments.php script) to my uploads directory. Once I did this, the transaction cost and amount paid now match with a successful transaction.
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Josh
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August 27, 2013 at 10:23 am
@Stephen,
Can you please start a new support thread and let us know if this a new installation of Event Espresso or one that has been updated? If you can post a link to the registration page it will also help us investigate the issue.
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