Authorize.net AIM: Transactions Complete but Registrations remain "Pending"

Posted: February 15, 2017 at 11:29 am

EE4 Everything License

February 15, 2017 at 11:29 am

We have an issue that appears to have started around June of last year; Authorize.ent payments are complete, but our registrations remain “Payment Pending” and are not updated to “Approved”.

I can’t find anything else in the forums or documentation that addresses this.

Example:

https://www.dropbox.com/s/vscj1kebfkpioih/Screenshot%202017-02-15%2013.06.08.png?dl=0

Both of these have approved transactions in the full amount; but the registrations were not finalized.

Tony

Support Staff

February 15, 2017 at 11:35 am

Hi Scott,

Is this happening for all Auth.net AIM payments on your site?

If you one of the transactions that this happened on, then view the session details, are each of the steps shown in green – http://take.ms/jiGBl

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Authorize.net AIM: Transactions Complete but Registrations remain "Pending"

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