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kellyjo
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May 6, 2021 at 10:17 pm
Authorize.net Accept Error
Hello,
I am using the latest version of WordPress Version 5.7.1 on PHP 7.4 with Event Espresso Version 4.10.11.p and Event Espresso – Authorize.net Accept Gateway (EE 4.9.59+) Version 1.0.3.p.
There are a few things that seem to be a common occurrence:
1. Users are getting an error initializing form from authorize.net
2. Users are getting a message that their transaction went through but EE4 says the process is pending
This issue seems to be occurring on Safari and Chrome, while Firefox does not appear to have this issue.
3.Users are getting double charged. It doesn’t always appear as a double charge in EE4, but does so on the authorize.net side.
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kellyjo
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May 7, 2021 at 12:03 pm
This reply has been marked as private.
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Tony
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May 7, 2021 at 3:26 pm
Hi Kelly,
By the looks of it, there’s an issue with your server communicating with auth.net’s server.
Can I take a look over the payment logs in the admin? If so I’ll need temp login details which you can send using this form:
https://eventespresso.com/send-login-details/
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