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authorize.accept issues

Posted: January 7, 2025 at 12:25 pm

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Rhonda Sterrett

January 7, 2025 at 12:25 pm

Hi. have to switch from authorize SIM to authorize.accept due to authorize not supporting. When I make the switch 2 big issues:
1. after putting in credit card info and clicking submit – it times out. Says server isn’t responding
2. Even though it times out the transsaction shows as captured/pending settlement in my client’s authorize account
3. If it doesn’t time out (not many of these) the registration never gets marked approved once it settles at authorize. I really want it to show approved at time of payment – not to wait.


Garth

  • Support Staff

January 7, 2025 at 2:07 pm

Hi Rhonda,

How are you today?

Is your site in live or test mode with Authorize.net Accept? Are you using live or test/sandbox credentials?


Rhonda Sterrett

January 7, 2025 at 2:57 pm

This reply has been marked as private.


Tony

  • Support Staff

January 7, 2025 at 3:22 pm

This reply has been marked as private.
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