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authorization header is blocked for the app

Posted: April 2, 2019 at 1:52 pm


April 2, 2019 at 1:52 pm

I do have a problem with the app. It doesn’t connect to my wordpress site and give me this error: Connection error. Unable to load data.

I did a lot of research on the topic. I did a support post last year on the topic:

My host is asking my this:
“Can you also confirm if the application is working properly with the suPHP manager?”
They also write this to me:
“It seems that the ea-apache24-mod_env package was not installed. Please note that to test the HTTP_AUTHORIZATION header with a phpinfo () page, you must define it in the request.”

Can you help on this ?

Is there a other way for the app to get access to the site ?
For the moment I have to turn off PHP-FastCGI (PHP-FPM) because of the app. All my server is affected by that, for all of my sites. My host also told me that: “Note that CGI deletes the headers for security reasons.”



  • Support Staff

April 2, 2019 at 3:35 pm


It sounds like you’ll need to move the site to a server that does allow the Basic Auth headers. When a server deletes the headers then the apps cannot authenticate the request.

In the future, if JSON Web Tokens becomes a viable option for authorization with the apps, then other types of servers may be used with the apps. For the time being the apps do require the Basic Auth headers get passed (not deleted).

The support post ‘authorization header is blocked for the app’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 1 year, 3 months ago ago

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