Support

November 21, 2013 at 2:41 am

Hi,

What could be happening is that they are not finalising the payment (either by paying OR by clicking the finalise/complete registration link) and then going back to register again.

This will cause the original registration to be over written, but they will still get the emails.

We added a javascript warning to the plugin (an alert box) to warn them of this, but as your site has a javascript error in the custom.js file, the warning (and other things like form validation) are not working.

“REMOVING THE PART WHERE IT SAYS YOUR PAYMENT IS NOT COMPLETE (~help me~).”

Well, the easiest way would be to add some CSS to hide that message BUT you may inadvertently hide other messages too.

.instruct {
display:none; 
}

If you want to be more targetted, you could edit the gateway file such as the invoice_vars.php and remove the following code

<p class="instruct">
<?php echo wpautop(stripslashes_deep($invoice_payment_settings['invoice_instructions'] )); ?>		
</p>

If you’re not using the Invoice gateway as a base for your on the door gateway the code will still be similar in the other gateways.