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Marcus
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November 18, 2015 at 7:02 pm
My attendees are receiving their purchase confirmation emails, but about half are not receiving their e-tickets.
I can find no pattern to this, it is just another inconsistent bug in a list of many.
Anyone had this happening before or have any suggestions
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Lorenzo Orlando Caum
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November 18, 2015 at 7:26 pm
Hi Marcus, Event Espresso itself does not send out any emails. It uses wp_mail which then uses a local email server.
If you are not using a transactional email service like Mailgun, Sendgrid, Mandrill, or Postmark app, then I definitely recommend checking into one.
You can learn more about how emails are handled in Event Espresso at the beginning of this page:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
The issue that you described sounds sporadic so those emails might be flagged or arriving to the spam or junk mail folder.
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Lorenzo
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