Attendees Not Showing Up in App

Posted: June 3, 2015 at 8:25 am

June 3, 2015 at 8:25 am

When I logged on to the app to scan tickets, only 50 out of the 186 attendees have showed up. What could be causing this?

Josh

Support Staff

June 3, 2015 at 9:45 am

Hi Jackie,

When you have more than 100 events, attendees, or registrations you’ll need to update the app’s default settings. You can go into the iOS device settings and scroll down past the apps developed by Apple to where you see individual app settings. There you can tap Event Espresso and go into its settings and adjust the default settings as needed.

There is more information about how to set up the apps in the documentation:

https://eventespresso.com/wiki/mobile-apps/

Jackie Huber

June 3, 2015 at 11:10 am

Thanks! It was set at unlimited so I assumed that would be fine. I changed it to a number and it is working fine now. Thanks!

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