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Brook
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February 26, 2013 at 4:15 am
Hello,
I tried looking up event attendees but the list seems to have left 4 people off. The people that have been excluded have the status of ‘incomplete’ or ‘pending’. But there are others that are either ‘incomplete’ or ‘pending’ and ARE on the list. To add to the confusion when I filter by either ‘incomplete’ or ‘pending’ the entries that were missing DO appear. When I export the excel document, all the names are present.
Is there a solution to fix this issue of names not appearing on the main list. Or is it just an anamoly?
It may be relevant that the 4 names seem to have registered in close timing (they are in a tight block of 4 in my excel document).
Regards,
Brook
Link to event: http://ipta.org.au/event-registration/?ee=34
Version: Version 3.1.29.1.
Add-ons: Multi Event & Calendar
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Dean
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February 26, 2013 at 5:20 am
Hi Brook,
This is due to a new system where we limit the number of attendees/events to 50 by default, it helps reduce strain on the system when there are a lot of attendees/events.
If you look above the Event or Attendee over view list there is a button called retrieve and a dropdown list. If you change the dropdown to All and click the Retrieve button, all your attendees will appear.
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Brook
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February 26, 2013 at 3:47 pm
Thanks very much Dean. That’s solved the mystery for me.
Regards,
Brook
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