Support

Home Forums Event Espresso Premium Attendees export stops in Nov 2015 – EE3

Attendees export stops in Nov 2015 – EE3

Posted: August 10, 2016 at 7:54 pm


Laneway Learning

August 10, 2016 at 7:54 pm

Hello,
I’ve been having this issue for a while and I updated to the last version of ee3 but it hasn’t been fixed.
I try to export all attendees at excel, which used to give me a list with every single attendee ever, but now I only get up to Nov 15 or Jan 16 and not all the way up to today how I used to.
We do have about 44.000 but don’t think that would be a problem as I checked myphpadmin and the database is ok.
What can we do? thanks


Josh

  • Support Staff

August 11, 2016 at 11:44 am

You can first check your site’s PHP error log to see if any errors are thrown when you run that report.


Laneway Learning

August 16, 2016 at 10:57 pm

Hi, I run the debug log and can’t see anything related to EE…
The amount of attendees vary each time we try to export the file.. sometimes it will have till Jan 16 others till Mar 16, others Nove 15…
What could be causing this? I’d understand if it was always the same result…
Thanks


Josh

  • Support Staff

August 17, 2016 at 8:55 am

It could be the server is timing out during the request. In which case you could try adding something like the following to your site’s wp-config.php file:
@ini_set( 'max_execution_time', 360 );

If that doesn’t help, then the server might be hitting a database query limit, in which case you can contact your host to confirm it’s hitting a limit on that request, and then see if they can upgrade your site to a server where there’s a higher limit.

The support post ‘Attendees export stops in Nov 2015 – EE3’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 years, 3 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!