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Mike Berg
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May 12, 2013 at 11:07 pm
We are seeing wildly varying totals for the number of registered attendees for an event, using the ATTENDEE_NUMBERS shortcode. On my computer, the totals are accurate, but on other computers, they are much lower than they should be. This is confusing our attendees, since they try to register for a workshop that is already full and they get an error; but it says that there are many spaces left. We do not have a caching plugin installed. Is there something else that might be causing this?
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Dean
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May 13, 2013 at 2:09 am
Hi Mike,
Can you provide the full shortcode you are using please, alongside a few event details: link to a few events, the figures that should be shown and what is being reported as shown.
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Mike Berg
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May 13, 2013 at 7:06 am
Thanks, Dean. I can’t post it publicly; our registration page is private. Is there a private messaging service I can use to send you more details, as well as a WP login, so you can see the backend numbers, compared to the frontend numbers?
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Mike Berg
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May 13, 2013 at 7:07 am
This much I can post: here’s the shortcode I’m using:
[ATTENDEE_NUMBERS event_id=30 type=num_attendees_slash_reg_limit]
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Mike Berg
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May 13, 2013 at 9:26 am
Dean, if you could send me an email address or something that I can use to create a WP admin account for you and send you more details? Our registration is live and we are starting to get confused emails as more workshops fill up. I need to figure this out ASAP, or I need to remove the attendee count (I’m not crazy about that because it’s also frustrating for the attendees). Thanks! -Mike
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Dean
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May 14, 2013 at 3:38 am
Hi Mike,
You can send details via this form https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level.
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Dean
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May 15, 2013 at 12:54 am
Hi,
This took me a little while to figure out but I think I have the issue figured out, but no resolution.
Whats happening is that the table plugin you are using to display events is caching the data, so even though the attendee figures are updating correctly everywhere else, and for logged in users, it isnt updating for logged out users, until the table itself is resaved.
Even clearing the cache doesnt seem to force a reload or even using a different browser! Yet as soon as you resave the table the data updates.
As this is working elsewhere on the site and with Event Espresso, I havent really got an answer on how to fix this, as there are no caching options in the table plugin, so it must be something within the code itself, so my only advice is to have a chat with the table plugin creator and see if they have any information which may help.
P.S. I may have accidentally tweeted when I created a test post, so my apologies about that.
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Mike Berg
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May 15, 2013 at 10:34 am
Wow, I wouldn’t have thought of that one! Thanks for investigating that. I’ve redone the table in straight HTML — which unfortunately STILL requires a separate plugin for WP :/
Hopefully things are working better now. Seems to be showing accurate totals on the computers we’ve tested it on.
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Dean
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May 16, 2013 at 12:43 am
Hi Mike,
Glad that the data is now showing correct, and yes Tables + WordPress = Fail. No idea why they don’t have something built in to do simple tables.
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