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Jonathan Kemp
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February 10, 2016 at 9:32 pm
We had a situation at our event this evening, where at least (3) people showed up that proved that they had paid (was verified in our Paypal account) but there registration showed that their status was ‘Incomplete’. How can this happen?
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Tony
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February 11, 2016 at 3:17 am
Hi Jonathan,
Which version of Event Espresso 3 are you using?
If you look within the registration, what are the values for the amount owing and amount paid to date fields?
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Jonathan Kemp
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February 11, 2016 at 3:50 pm
Using Version 3.1.37.6.P
Values for amount owing states: $60.00
Total Amount Paid states: $0.00
However, Paypal registered the payment for $60.00
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Jonathan Kemp
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February 15, 2016 at 12:15 pm
Any update per my comment on February 11 at 3:50pm?
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Jonathan Kemp
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February 16, 2016 at 7:31 am
Any update per my comment on February 11 at 3:50pm? I would like to know how something like this can happen if you have an answer?
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Josh
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February 16, 2016 at 9:46 am
Something like this can happen if your server is blocking the payment response from PayPal. Here’s a link to the troubleshooting guide for using PayPal with Event Espresso:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
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