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Attendee Search Not Working

Posted: February 9, 2013 at 3:39 pm

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bins

February 9, 2013 at 3:39 pm

I am sure it did before, but I have been searching for some registrations for an event tomorrow and cannot find them in the event!

I downloaded the data file and they are there.

All filters have been reset, I am being case sensitive and I have searched by name and email!

What am I doing wrong?

  • This topic was modified 11 years, 10 months ago by bins.


Dean

February 11, 2013 at 2:21 am

Hi,

In recent updates we reduced the number of events that are loaded at once in the Event Overview and Attendee Reports pages.

If you look on the left above the event/attendee lists, there is a Retrieve button next to a drop down. By changing the dropdown to All (or specific number) and hitting the retrieve button it will get everything from the database and the search will function correctly.

Whilst we know this is an extra step, it helps with performance for those with large event/attendee numbers.


bins

February 11, 2013 at 2:31 am

Hi Dean,

I spotted this just recently – I understand the performance issues, but it is a bit of a pain!


Peter

February 11, 2013 at 4:49 pm

Also look at this thread as it is related Vhttps://eventespresso.com/topic/filter-month-in-event-overview-not-showing-all-events-and-other-filter-issues/
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Updated by Peter 11 years, 10 months ago ago

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