Support

Home Forums Event Espresso Premium Attendee registered but not showing

Attendee registered but not showing

Posted: January 10, 2013 at 3:54 am

Viewing 7 reply threads


mpurse

January 10, 2013 at 3:54 am

Attendee registered – did not pay – does not show up in general attendee list


mpurse

January 10, 2013 at 3:56 am

Sorry, this got sent before I was finished….

I found an attendee (thankfully she emailed) who registered for multiple events and did not pay. She is confirmed as attending those events even though she did not pay, but does not show up in the general list of registrations for this month or at all. Yet when I bring up the events that she registered for, she appears.

???


mpurse

January 10, 2013 at 4:03 am

Sorry, figured this out – I had to amend the “retrieve 50 rows from the db at a time” to show, which I think is new on this update.


Dean

January 10, 2013 at 4:12 am

Hi,

Glad you figured it out. Yes the “retrieve rows…” is new to help those with large numbers of events/attendees not have their site grind to a halt due to database retrieval.


mpurse

January 10, 2013 at 4:18 am

It doesn’t explain why her registration was confirmed though. Any idea why that might be? I had another one during hte same week. Did not pay, but marked as complete.


Dean

January 10, 2013 at 4:39 am

Sorry I missed your original question.

Did both of these sign up to the same event or different ones?

Have you checked the event/s settings to make sure “Default Payment Status for Event: ” (right hand side in the event) is not set to completed?

Also in the general settings “Default Payment Status (this value will be automatically filled in for each person’s payment status, until payment is made, for each event):” should not be marked as complete.


mpurse

January 10, 2013 at 4:42 am

Hi Dean,

Default payment status for event: No Change

Default payment status (general): Pending

I have changed nothing from my original set up as far as I can see. It all happened during the first week of January, but as far as I can tell has not happened since. But I am worried in case I missed something!


Dean

January 10, 2013 at 5:31 am

It looks right, I cant see why they would be marked as complete when payment hasnt been made. What gateway/s are you using?

Viewing 7 reply threads

The support post ‘Attendee registered but not showing’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso