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Attendee name hyperlink in registration email links to blank Attendee Data

Posted: June 7, 2018 at 9:28 am


saschriver

June 7, 2018 at 9:28 am

When receiving a registration notification via email, clicking the primary attendee name takes me to the following URL:

https://capitalwineschool.com/wp-admin/admin.php?page=events&event_admin_reports=edit_attendee_record&event_id=1753&form_action=edit_attendee&id=12311&registration_id=1753-5b18a5175efaa

However, within the “Edit Attendee Data” record, the information is blank.

https://capitalwineschool.com/wp-content/uploads/2018/06/screenshot1.png

When navigating to the Attendees for the event directly in Event Espresso, it takes me to the following URL:

https://capitalwineschool.com/wp-admin/admin.php?page=events&event_admin_reports=edit_attendee_record&event_id=1753&registration_id=1753-5b18a60706a7c&form_action=edit_attendee&id=12313

Here, the “Edit Attendee Data” record is correctly populated.

https://capitalwineschool.com/wp-content/uploads/2018/06/screenshot2.png

There are discrepancies between the “registraton_id” and “id” in the URL parameters. What is causing these discrepancies?


Josh

  • Support Staff

June 7, 2018 at 11:18 am

The reason for this, 99% of the time, is because the registrant hit the back button and resubmitted the registration form during the registration session. How EE3 handles that is instead of two (duplicated) registrations, it deletes the information from first one. So the email you received was from the first form submission within the registration session and the other attendee record is from the second form submission within the registration session.

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Updated by  Josh 1 week, 6 days ago ago

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