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thinkbiglearnsmart
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April 26, 2013 at 7:10 am
I am using WordPress 3.5.1 EE 3.1.30.5 with Recurring Events, Calendar, Members Addon, Multi Event Registration, Permissions, Reminder Emails and Add Event to Attendee user profile. http://www.thinkbiglearnsmart.com/event-registration/
This is a new problem for us – When going in to update an attendees payment to say that they paid X amount so that it shows as paid, it deletes the attendees first and last name field completely. It deletes the entire field so that we cannot even go back in and re-enter the attendee name if we even remembered it. Any insight would be greatly appreciated. Thanks!
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Josh
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April 26, 2013 at 12:14 pm
Hi there,
There were some related attendee update issues with 3.1.30.4 version that were fixed in 3.1.30.5. I don’t see this happening when I test this in 3.1.30.5 or in the current version of Event Espresso either.
Since this problem just started happening you might check with your developers to see if anything has been customized in the admin functions recently.
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thinkbiglearnsmart
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April 29, 2013 at 9:33 am
We haven’t done any customizations in the admin recently. It also only does this for certain events. Some events it works fine and lets us reconcile payments, others it does not. Since we have 3.1.30.5, shouldn’t this issue been fixed when we updated? Would updating to the latest EE help? If you would like you can log in to our system to see the issue.
Thanks!
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Josh
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April 29, 2013 at 11:32 am
Hi Christine,
Since this is happening for only some events you can check to see if the question groups are saved for the affected events. You can go to the event editor and look for the question groups, make sure they are checked off, then save the event. Then you can try testing an update of a test attendee payment record.
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thinkbiglearnsmart
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April 29, 2013 at 12:01 pm
Yes, that is one of the first things I checked! They are all checked off. Could it be because these events were back in January that the field was not checked then or something?
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Josh
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April 29, 2013 at 1:04 pm
Hi Christine,
I think at that time the events were all created by another account and that was causing problems. So the events that were created back then should be verified to have system question groups assigned to them. The user account that put the event events into the system should be able to go in and verify that they have a system question group when they go to edit question groups too.
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thinkbiglearnsmart
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April 30, 2013 at 6:20 am
Ok, that makes sense. That was a problem back a couple of Months ago, but our developer already switched the question groups back to the admin so they are all currently owned by the admin, so I am thinking there is nothing I can even do about this now ?
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Josh
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April 30, 2013 at 9:59 am
Hi Christine,
You can go back to the events that are affected (logged in as the admin) and save the events to make sure that they have questions assigned to them.
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thinkbiglearnsmart
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April 30, 2013 at 10:25 am
Hi Josh, Yes I already did this. The fields were there because the name fields were populated with the actual persons name, until I hit update payment. We wouldn’t have registered someone without being able to put their name in originally. It is OK I guess, we just will not reconcile the payments for these entrees because this seems to only be happening on the old events and not for recent/future events.
Thanks
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Josh
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May 2, 2013 at 7:23 am
Hi Christine,
In this case, it might take deactivating the roles and permissions add-ons (both of them) then going back and re-saving the older events to reset the question groups that weren’t saved correctly.
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