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Attendee mover will not load list of classes to move to

Posted: December 11, 2019 at 8:41 am


coolcpr

December 11, 2019 at 8:41 am

Attendee mover will not load list of classes to move to.
Drop down list does not load as before where you might select a class to move the client to.


Josh

  • Support Staff

December 11, 2019 at 8:46 am

Hi coolcpr,

The attendee mover uses the WordPress REST API to fetch the list of classes. It appears your site is throwing a critical error with even the simplest REST API request. You’ll see what I mean if you go to your site’s home page, then add /wp-json/ to the URL and try to view that web page.

The first step to troubleshoot this is you go to your WordPress dashboard’s Tools > Site Health page. There you’ll likely see a message about the REST API not working as expected, and it may also include some additional troubleshooting information.

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