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Attendee Mover tries to apply payment to the cancelled event

Posted: June 9, 2021 at 11:19 am


echobrin

June 9, 2021 at 11:19 am

One of our classes requires an evaluation before registering for the class. We set it up so that the person pays for the evaluation, then if they are approved for the class, we transfer them into the class (using Attendee Mover) and their evaluation fee is applied to the class fee. They go into pending payment status and receive an email with a link to pay for the remaining class fee. This avoids having them sign up for 2 different things and enables us to only let people who have passed the evaluation register for the class. For some reason, when they try to pay they are getting a notice that the evaluation (which they’ve already attended) is now sold out and it won’t allow them to complete payment for the class. I have screenshots that I can share.


Tony

  • Support Staff

June 11, 2021 at 2:32 am

Hi there,

If you can send either add the screenshots here or send them over to support[at]eventespresso.com I’ll take a look and see if I can reproduce this.

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

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