Support

Home Forums Attendee Mover Add-on Attendee Mover switches payment status to pending

Attendee Mover switches payment status to pending

Posted: May 1, 2018 at 5:12 pm


manders

May 1, 2018 at 5:12 pm

Hi

Whenever I move a registration to a new date it automatically switches the registration to pending payment and then I have to approve it and update notification.
Similar issue as in this thread:
https://eventespresso.com/topic/attendee-mover-addon-converts-the-paid-registration-status-to-not-approved/

Can you update us the status of Attendee Mover 1.03 release?

thanks


Josh

  • Support Staff

May 2, 2018 at 7:56 pm

The Attendee Mover version 1.0.3 is released.


manders

May 10, 2018 at 8:49 am

Thank you, we have updated Attendee Mover 1.0.3 but the same issue still persist. Customers are still getting payment pending email whenever we move them. πŸ™


Josh

  • Support Staff

May 10, 2018 at 2:38 pm

Hi manders,

May I ask what’s the value under the “Price Change” column that’s shown on the last step of the Attendee mover page?


manders

May 11, 2018 at 5:27 pm

Price change is usually zero, since they usually aren’t changing event just dates.
But the tickets could be different prices at times ( if they had signed up for a discounted event, etc)


Josh

  • Support Staff

May 11, 2018 at 8:25 pm

If the price change is zero and the registration has the Approved status before moving, then it should keep the Approved status.

If the registration is moved to a higher priced ticket, the registration status will change to pending payment because there’s a difference in price.

The support post ‘Attendee Mover switches payment status to pending’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for the Attendee Mover add-on for EE4.

Status: closed

Updated by  Josh 5 months, 1 week ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!