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Attendee Mover – Select New Event search field returns 414 error

Posted: July 5, 2019 at 10:09 am


10amcreative

July 5, 2019 at 10:09 am

When I try to select a new event for an existing registrant who wants to change their event, the “Select New Event” search field doesn’t show anything even though I do have upcoming events.

I looked at my code inspector and when I click in the search field the GET request returns a 414 status code (request URI is too long). Here’s the Request URL:

https://exampleoftheclientsurl.com/wp-json/ee/v4.8.36/events?limit%5B%5D=0&limit%5B%5D=10&caps=read_admin&order_by%5BDatetime.DTT_EVT_start%5D=ASC&where%5BDatetime.DTT_EVT_end%5D%5B%5D=%3E&where%5BDatetime.DTT_EVT_end%5D%5B%5D=2019-07-05T12%3A06%3A00&where%5BEVT_name%5D%5B%5D=like&where%5BEVT_name%5D%5B%5D=%25%25&include=EVT_ID%2C+EVT_name%2C+Datetime.DTT_name%2C+Datetime.DTT_EVT_start%2C+Datetime.DTT_EVT_end%2C+Datetime.DTT_is_primary%2C+Datetime.DTT_reg_limit%2C+Datetime.DTT_sold&_wpnonce=175a35c17a&_=1562342778560

Unfortunately I don’t have access to the server settings to change the LimitRequestLine size in Apache to allow for longer URIs.

Please let me know what you recommend.

Thanks!


Tony

  • Support Staff

July 5, 2019 at 10:23 am

Hi there,

The URL you provided is 522 characters and in standard ASCII text each character is 1 byte, meaning the above is 522 bytes.

That’s important because the default value for LimitRequestLine is 8190, a fair bit away from your example.

So, either your host is overly restrictive and needs to update that value or, you have a ‘security’ plugin installed like “iThemes Security” which can do the same if “Filter Long URL Strings” option is enabled.

Easiest one to start with is security plugin, if you have them installed take a look for settings like the above and disable them.


10amcreative

July 5, 2019 at 11:41 am

Thanks Tony! The problem was the Filter Long URL Strings in the iThemes Security plugin. Everything is working now. Thanks again!


Tony

  • Support Staff

July 8, 2019 at 10:08 am

You’re most welcome 🙂

Any further problems just let us know.

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Status: closed

Updated by  Tony 1 year, 1 month ago ago

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