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Attendee Mover – "Results could not be loaded"

Posted: July 26, 2020 at 9:26 am


rmorrell1

July 26, 2020 at 9:26 am

I am having the same error that was previously reported by another user, the attendee mover is not loading any of the other upcoming events. I wait listed multiple attendees because of COVID and now am in the process of placing them in various upcoming events.

When I checked the Chrome console the error message given was “500 – Internal server error” for a GET message:

load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,farbtastic,jquery-ui-widget,jquery-ui-position&ver=5.4.2:4 GET http://gtagunsafety.com/wp-json/ee/v4.8.36/events?limit%5B%5D=0&limit%5B%5D=10&caps=read_admin&order_by%5BDatetime.DTT_EVT_start%5D=ASC&where%5BDatetime.DTT_EVT_end%5D%5B%5D=%3E&where%5BDatetime.DTT_EVT_end%5D%5B%5D=2020-07-26T11%3A16%3A00&where%5BEVT_name%5D%5B%5D=like&where%5BEVT_name%5D%5B%5D=%25%25&include=EVT_ID%2C+EVT_name%2C+Datetime.DTT_name%2C+Datetime.DTT_EVT_start%2C+Datetime.DTT_EVT_end%2C+Datetime.DTT_is_primary%2C+Datetime.DTT_reg_limit%2C+Datetime.DTT_sold&_wpnonce=21f3d4d344&_=1595776814544 500 (Internal Server Error)

I really need this time saving feature working as I have a huge list of over 40 attendees that I need to start loading, 6 or 7 at a time, to upcoming events. I do not want to do it manually.

As far as I know, I do not have any conflicting plug-ins in operation, as was suggested could be the issue for another user.


Tony

  • Support Staff

July 27, 2020 at 5:17 am

Hi there,

The Attendee Mover add-on uses the WP REST API to pull details from your site and currently that function is running out of memory. If you click on the link in the above post you’ll see an error like this:

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1006096 bytes) in /wp-includes/functions.php on line 708

Which means your site is running out of memory at around 67MB’s and needs more.

You can fix this by adding something like this:

define( 'WP_MEMORY_LIMIT', '128M' );

To your sites wp-config.php file, or increasing the PHP memory_limit set on your server.

Does your host have a section within your control panel where you can change settings on the server?

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Status: publish

Updated by  Tony 3 months ago ago

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