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Attendee Mover payment strategy

Posted: August 1, 2018 at 1:10 pm


Gilda Taffet

August 1, 2018 at 1:10 pm

Hello,

We wanted to find out your recommendation how to handle a switch via Attendee Mover to an event with a ticket that costs more than the original event’s ticket. Do we have to do a manual collection of the balance or is there a way to have a new invoice sent automatically after the switch is made? We use the Authorize.net add-on also. Thanks for your advice and clarification of the Attendee Mover add-on’s capabilities.


Josh

  • Support Staff

August 1, 2018 at 2:18 pm

Hi,

After you’ve made the switch the screen will open to view the new registration. You’ll click View Transaction, where you can click on “Send Payment Reminder”. The Payment reminder email will include the amount owing.

Then when they open the email they’ll have a link to click to make another payment to complete the transaction.

If you do not see a “Send Payment Reminder” button when you view the transaction, you’ll go to Event Espresso > Messages > Settings where you can activate the Payment Reminder message type.


Gilda Taffet

August 1, 2018 at 2:31 pm

Thanks so much, sounds good. Forgot to ask: In the case of a switch to a lesser-priced event ticket, would that need to be a manual transaction through authorize.net or is there an automatic way to make that happen? (I am not sure what Authorize.net add-on does with refunds…)


Josh

  • Support Staff

August 1, 2018 at 3:19 pm

That would require going into the Authorize.net account and issuing a refund. You can also apply a refund within the EE > Transaction admin, but anything recorded there is for accounting purposes only.


Gilda Taffet

August 1, 2018 at 3:30 pm

Cool, thanks for clarifying. Thanks for your help!

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Updated by  Gilda Taffet 2 months, 2 weeks ago ago

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