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Attendee mover and payment issue

Posted: April 25, 2022 at 7:05 am


kpyles

April 25, 2022 at 7:05 am

Hello, I am having a problem with the Attendee mover addon and making a payment. I have an attendee who registered for an event as pending then we switched events using Attendee Mover. A new registration email is sent but the link to pay says “Sorry class is closed…” and you can go no further. If I change the “Sell Until” date on the previous event the notice is not shown and it seems that the user can pay. So it seems that somehow the event is still attached to the previous registration.
Thanks
Kevin


Tony

  • Support Staff

May 10, 2022 at 6:09 am

Hi Kevin,

Firstly, my apologies for the delayed reply here.

I’ve been looking into this and I’m a little confused as I can’t reproduce the same issue, could you add some screenshots of what is being output to the page and what you are changing the Sell Until dates from/to?

Also, what is the reg status of the ‘original’ and ‘moved’ registrations, please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

(Note you can mark your reply private so that only EE staff can view the reply if required)


kpyles

May 10, 2022 at 7:06 am

Hi Tony,
Unfortunately I don’t have any screenshots to share. I ended up creating a new registration and made the payment through that. I will let you know if it happens again.
Thanks
Kevin


Joao Victor

  • Support Staff

May 10, 2022 at 1:16 pm

Hi there!

We will be happy to assist you if you have any further issues with this.

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