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Attendee LIST and Ticket of "NOT APPROVED" Registrations

Posted: October 14, 2016 at 2:31 pm


libertar

October 14, 2016 at 2:31 pm

Hello,
I think there are some improvements to do.
(I’m on Evento Espresso 4.9.9.p)

When I change a registration from “approved” to any other state different from “approved” …. By accessing the link to see the ticket you can see it. This is not correct. The page should return an error message that the requested ticket is no longer valid.

Same problem is reflected in a multiple registration. If I change the status (from approved to any other state different from “approved”) of one of registrations …. if the primary registrant access to the summary of the tickets….he will still see all tickets of all attendees. I think it is not correct because it should only see those remaining “approved”
In this case…in general, in the attendee list (for example in the email template to the primary attendee) … all those rejected, canceled etc. should not be


Seth Shoultes

  • Support Staff

October 14, 2016 at 9:23 pm

Hi there,

Would it be possible to share a few screen shots of the situation? I just want to make sure we’re on the page.


libertar

October 17, 2016 at 1:14 am

for example if from administration I change a registration from APPROVED to CANCELED
and then the user clicks on the link to view the relative ticket, this is displayed.
It’s normal? It has been implemented so? … I believe that if a registration is no longer valid, user side, all that concerns should not be allowed to see (
and it would be better that this behavior was configured with a flag).

for example …below the ticket public url of a canceled registrations
that shows relative ticket (in this case this is the ticket of the primary registrant of a group of 2)

http://www.coppadorocaserta.it/office/?ee=ee-txn-tickets-url&token=1-e6d3048e5de1c1d76ac52d931e0d6261


Tony

  • Support Staff

October 17, 2016 at 7:15 am

It’s normal? It has been implemented so?

Yes its normal and yes it has been implemented this way.

The ticket itself is not secret, it’s a reference to a registration, nothing more. A user holding a ticket does NOT mean that ticket is valid, why? Because tickets can be copied and passed around to other users, there is nothing we can do to prevent that with this type of system.

However when you are given a ticket you scan the ticket correct?

So when you scan the ticket the registration details will be pulled from the site when attempting to check the user in, if the status is anything other than ‘Approved’ that check-in will fail. The admin can force a check-in on the registration at that point if the wish but that would be a decision from the admin.

You can change the Ticket URL that is sent to the user to only show ‘Approved’ registrations. Go to:

Event Espresso -> Messages -> Default Message Templates -> Ticket Notice.

Edit the registrant context, switch to text mode and find the [TXN_TICKETS_URL] shortcode used there – http://take.ms/kqffl

Swap that out for [TXN_TICKETS_APPROVED_URL] to send a link that only lists Approved registrations.


libertar

October 17, 2016 at 8:06 am

ALL CLEAR!
many thanks


Tony

  • Support Staff

October 17, 2016 at 8:12 am

You’re most welcome πŸ™‚

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Status: closed

Updated by  Tony 3 years, 1 month ago ago

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