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Andy Milana
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September 27, 2016 at 4:32 am
Dear Support
One of my colleagues have tried to do some admin on our event and now we have the following problem.
- one user transaction which was complete now shows incomplete, although this particulate delegate was meant to use a discount code which he didn’t so we have applied a refund, how can I change the transaction status to complete?
- another user, was meant to register for 2 delegates although made the mistake to register under the same name, how can I change the name of one delegate from Brett Marshall Craig to Simon M Craig?
I look forward to hear from you
Kind regards
Andy
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Andy Milana
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September 27, 2016 at 5:26 am
I forgot to add a link to the images for you to look at Link to images
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Tony
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September 27, 2016 at 6:08 am
one user transaction which was complete now shows incomplete, although this particulate delegate was meant to use a discount code which he didn’t so we have applied a refund, how can I change the transaction status to complete?
You can’t change the transaction status to complete as there is now monies owed on the transaction from the refund.
If the Registration status is still ‘Approved’ then that registration will still apply to the event, even with an ‘incomplete’ transaction.
another user, was meant to register for 2 delegates although made the mistake to register under the same name, how can I change the name of one delegate from Brett Marshall Craig to Simon M Craig?
Both of those registrations will be assigned to the same ‘contact’ within EE.
If you edit the second registration, in the sidebar on the right you will see the contact details for the registration – http://take.ms/J88Tm
Do you see a ‘Create contact’ button?
If so click that and EE will create a new contact (using the current details), edit the new contact and save – http://take.ms/HdadM
The second registration will now have the new contact assigned to it with the new details you just provided.
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Andy Milana
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September 27, 2016 at 7:03 am
Hi Tony,
It worked, although now I have noticed one thing, when there is one registration, with multiple attendees, in wordpress there is only one user created and not 2 or more like in the previous case, is there a way to have one WP user registered basis the number of users that register per event?
Example: one registration with 4 users = 4 new WP users
Also is there a way to sync all the users within EE with WP so to have the exact same members and their details?
Thanks
Andy
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Josh
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September 27, 2016 at 8:57 am
Hi Andy,
There’s some custom code that’s involved with making it so it makes 1 user account for each registration. Here’s a link to an example snippet from our library you can follow:
https://github.com/eventespresso/ee-code-snippet-library/blob/master/addons/eea-wp-user/jf_ee_process_multi_wpuser_for_attendees.php
Also is there a way to sync all the users within EE with WP so to have the exact same members and their details?
You should understand that the users are not in Event Espresso, they’re all in the WordPress user table. There is a sync feature that can be activated in Event Espresso > Registration Form > WP User settings, which if activated, will change the corresponding user profile field values if they make edits to the autofilled First Name and Last Name fields on the registration form.
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Andy Milana
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September 27, 2016 at 9:38 am
Hi Josh,
that’s what i thought about the users, although I seem to have few users that have been registered in event espresso that are not in the WordPress tables,
if you want to have a look at the website let me know.
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Andy Milana
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September 27, 2016 at 9:53 am
Josh,
Question about your code snippet, do I have to simply create a file with the same name in github and copy and past the code into it? or there is something else I have to do?
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Josh
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September 27, 2016 at 10:25 am
I seem to have few users that have been registered in event espresso that are not in the WordPress tables
That wouldn’t be a user then, that’s an attendee.
Question about your code snippet, do I have to simply create a file with the same name in github and copy and past the code into it? or there is something else I have to do?
You can add the snippet to a functions plugin or into your WordPress theme’s functions.php file.
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Andy Milana
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September 27, 2016 at 10:49 am
That’s what i would like to achieve with the code, have a wordpress user account for every attendee, is it possible to achieve this with your code snippet?
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Josh
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September 27, 2016 at 10:51 am
That’s what the code snippet does, yes.
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