Support

Home Forums Event Espresso Premium Attendee information missing from Invoice

Attendee information missing from Invoice

Posted: July 10, 2018 at 3:38 am


Business Clan

July 10, 2018 at 3:38 am

For our latest events, clicking ‘View Transaction Invoice’ does not generate a complete invoice. The attendee information is missing, only their name and country appears. all missing. Also, When I view the Invoice template, the information is pulling through, but not for the actual registrant’s. Can you please offer any insight on this?


Tony

  • Support Staff

July 10, 2018 at 4:50 am

Hi there,

Can you link me to an event I can register onto to view this?

If you don’t have an offline payment method active that I can use to finalize the registration without payment, then please also provide a link to a test invoice/receipt I can view the problem on.


Business Clan

July 10, 2018 at 5:23 am

Thanks Tony

here is an example
https://www.coalconferences.org/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=invoice&context=purchaser&token=1-dd7b5f614e1e99d6d29087f7d5480302&GRP_ID=14&id=456


Tony

  • Support Staff

July 10, 2018 at 5:39 am

Ok, so the registration for the Invoice you linked above does not have the Address information questions filled in, it does have the Billing Address info included, but have you edited the invoice to display the answers to your custom ‘Billing Address’ questions?


Business Clan

July 10, 2018 at 7:42 am

Thanks – we haven’t changed the invoice but from what you’re saying – we need to update the invoice to include the custom “Billing Address” fields. Is this possible?


Tony

  • Support Staff

July 10, 2018 at 1:59 pm

Yes it is.

If you go to Event Espresso -> Messages -> Default message templates -> Invoice

You’ll find a ‘bill to’ section in the main content like this:

Bill To:
[PRIMARY_REGISTRANT_FNAME] [PRIMARY_REGISTRANT_LNAME]
[PRIMARY_REGISTRANT_ADDRESS]
[PRIMARY_REGISTRANT_ADDRESS2]
[PRIMARY_REGISTRANT_CITY], [PRIMARY_REGISTRANT_ADDRESS_STATE]
[PRIMARY_REGISTRANT_COUNTRY]

These shortcodes:

[PRIMARY_REGISTRANT_ADDRESS]
[PRIMARY_REGISTRANT_ADDRESS2]
[PRIMARY_REGISTRANT_CITY], [PRIMARY_REGISTRANT_ADDRESS_STATE]
[PRIMARY_REGISTRANT_COUNTRY]

Pull their values from the default address system question questions, so you’ll need to swap them out and use the ‘[PRIMARY_REGISTRANT_ANSWER_*]’ shortcode to pull the answer for your custom questions.

To do that you use: [PRIMARY_REGISTRANT_ANSWER_*{question text}]

So [PRIMARY_REGISTRANT_ANSWER_*Billing Address 1] would pull the answer to the question that had the question text set to Billing Address 1.

Swap out each of the above shortcodes for your custom question and the Invoice should pull the correct details for you.


Business Clan

July 10, 2018 at 4:58 pm

Thank you – that’s worked 🙂


Tony

  • Support Staff

July 11, 2018 at 3:36 am

You’re most welcome.

ANy further questions just let us know 🙂

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Tony 1 week, 5 days ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!