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David Galloway
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November 7, 2012 at 5:21 pm
Just updated to the new version (3.1.28.1) and have a few issues.
keep getting a message “Event Espresso attendee data needs to be updated. Please visit the Support page to configure update the attendee information.” I go over to the support page and click the button and the message goes away for a short period but eventually comes back after each registration.
After submitting registration information I get the confirmation screen and it has only a $ sign (no amount) in the price per attendee and total price boxes.
Clicking the confirm registration button then refreshes the same confirmation screen but with all the details removed.
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Josh
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November 7, 2012 at 7:11 pm
Hi David,
Sorry for the trouble. You can update the attendee data by following these steps:
1) Add this line of code to the very end of the espresso.php file:
event_espresso_update_attendee_data();
2) Then navigate to the Event Espresso>General settings page and save the settings.
3) Then remove the above function from the espresso.php file.
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David Galloway
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November 7, 2012 at 8:04 pm
Thanks for the help Josh. That did not work though. It comes back after another registration comes in.
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Josh
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November 20, 2012 at 5:38 pm
Hi David,
I’m sorry for the delay on this reply. Since that continues to happen after each new registration, the root cause of this needs to be addressed first. The first thing you can do is update to the latest version of Event Espresso, after that, please deactivate, then reactivate the plugin. It’s also important to verify that there are no template files in /wp-content/uploads/espresso/templates from a version prior to 3.1.28. There is a utility in the Event Espresso>Template settings screen that will rename the /wp-content/uploads/espresso/templates folder so it won’t delete any possible changes that were made, but will allow the current version’s templates to load up.
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