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Attendee cost is always $0

Posted: December 12, 2012 at 10:03 am


Byron Cox

December 12, 2012 at 10:03 am

When attendees register, the cost is always set to zero on the confirmation page. I checked the database, and in events_attendee table, pre_approve is set to “1” and payment_status is set to “Completed.” Even though, in my settings for the event, I have tried Default Payment Status set to “No Change” and “Incomplete.” Neither of those are helping. Also, in my settings, I have “Enable attendee pre-approval feature?” set to “No.”

Can you think of any other things to check? I’m curious why it’s automatically pre-approving and marking complete when it writes the database record.


Josh

  • Support Staff

December 12, 2012 at 10:17 am

Hi Byron,

Let’s get the easy question out of the way: When “Enable attendee pre-approval feature” is set to No, attendees don’t need to be approved by the admin. So they will automatically be approved and can finish the registration process without admin approval.

It may be an issue where Event Espresso was updated to the latest version, and other add-ons were not updated. You can check your account page for all the latest versions of Event Espresso. Another place to check is /wp-content/uploads/espresso/templates and /wp-content/uploads/espresso/gateways for out of date templates that will override the new templates that are included with the new version of Event Espresso.

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