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Applying a Refund

Posted: September 30, 2015 at 9:24 am


Sue Adams

September 30, 2015 at 9:24 am

Could you explain to me how the “Apply refund” works? I have someone who registered for our conference and paid via paypal. I applied a refund and selected Paypal Standard, but our Admin doesn’t want the person to show up in her report, so I then delete the refund, delete the transaction and delete the registration so they don’t show up in the report. At any time during this process, is their credit card refunded the money thru paypal? Is this something that needs to be done thru paypal or do we just write them a check to refund the money?


Lorenzo Orlando Caum

  • Support Staff

September 30, 2015 at 10:26 am

Hello,

Refunds in Event Espresso 4 are currently a two step process. First, apply the refund through the transactional details screen of Event Espresso in your WP-admin (WP dashboard).

Then login to your PayPal account and process the refund.

If the refund is outside of the PayPal refund window, then you could send the funds directly through PayPal.


Lorenzo

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Updated by  Lorenzo Orlando Caum 4 years, 2 months ago ago

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