Support

Home › Forums › Event Espresso Premium › Apply Refund questions

Apply Refund questions

Posted: May 9, 2014 at 8:22 am


clickitevents

May 9, 2014 at 8:22 am

1. Why is there an Apply Payment button on transaction detail.
2. When we click Apply Refund, does this up update EE4 records? What is updated? Do we have to contact Authorize.net and refund the transaction as well or does this update Authorize.net?


Lorenzo Orlando Caum

  • Support Staff

    •

May 9, 2014 at 8:28 am

Hello,

The Apply Payment button lets you apply payments that may have occurred outside of the registration checkout process.

The Apply Refund button will update the registration transaction with the amount that you set the refund for. This does not currently process the refund in Authorizenet. You would need to apply the refund in Event Espresso and Authorizenet so that the numbers match up.

—
Lorenzo

The support post ‘Apply Refund questions’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Lorenzo Orlando Caum 10 years ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso