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App on iphone not working

Posted: October 1, 2021 at 12:23 pm


Petexpo

October 1, 2021 at 12:23 pm

the app is not working for the iphone ive tried on numerous devices.

please need help on how to resolve to being able to scan at show next weekend.


Tony

  • Support Staff

October 4, 2021 at 4:42 am

Hi there,

Can you add some details on what happened on the app?

Is there an error message shown?

What are you setting as the Website URL in the app?


Petexpo

October 13, 2021 at 7:59 am

familypetshowstickets.com

on one phone it just opens and closes
and another on login in screen is logging in for a min then closes.


Tony

  • Support Staff

October 13, 2021 at 9:23 am

Hmm, ok so the app itself is crashing.

Which iPhones are you using and what iOS version are they running?


Petexpo

October 13, 2021 at 11:12 am

tried on 2 iphone 11 and tried and 3 different ipads (air, air 2 and mini)

and IOS is 14.8


Tony

  • Support Staff

October 13, 2021 at 11:34 am

Does it only happen after you’ve tried connecting to the site with the app at least once?

Can you send me temp login details so I can test the app on my end with your site? If so you can use this from:

https://eventespresso.com/send-login-details/

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