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App not working on Android

Posted: September 13, 2013 at 11:05 am

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Anne Castaldo

September 13, 2013 at 11:05 am

Hi, I installed the mobile ticketing app a few days ago on my android phone to use with the ticketing add on but it just spins on the “fetching events” screen and never actually loads anything.


Garth

  • Support Staff

September 13, 2013 at 11:28 am

Hi Anne,

How are you today?

If you’re using Android then you’ll need to use Ticketing Services (not the API), is that what you’re doing? https://eventespresso.com/wiki/espresso-ticketing/


Dean

September 13, 2013 at 11:30 am

Hi,

It seems you have not installed the Espresso Services files required for the app to connect to your site. Please see the installation instructions here. https://eventespresso.com/wiki/mobile-apps/#android


Anne Castaldo

September 14, 2013 at 6:01 am

I see where it says it but it doesn’t say anything about how to get those files installed? Unless I am just missing something there.


Anne Castaldo

September 14, 2013 at 6:16 am

nevermind, I found it, thanks for the help!

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