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App Issue – Checkin on iPhone

Posted: April 8, 2019 at 1:15 pm


Ash

April 8, 2019 at 1:15 pm

Hi,

I am using:

Event Espresso – 4.9.79.p
WP Version – 5.1.1

When using the Espresso App on Android, the app is working fine and we can “check-in” people to the app without any issues.

When using the Espresso App on iPhone, we are able to login, but when we we “check-in” people we see this message “Error Occurred. The requested resource could not be found but may be available again in the future. Subsequent requests by the client are permissible.”

Please can you help?

Ash


Josh

  • Support Staff

April 8, 2019 at 7:18 pm

Hi,

May I ask are there any security plugins activated on the site?


Ash

April 9, 2019 at 2:42 am

Hi Josh, only thing we have enabled is JetPack. But if it was a security plugin wouldn’t that also effect the Andriod app? As mentioned only seeing this issue on iPhone.


Josh

  • Support Staff

April 9, 2019 at 5:30 am

Not necessarily because the two have different user agent strings and there are other differences.


Ash

April 11, 2019 at 2:32 am

We disabled JetPack but still had the same issue. What else would you suggest?


Josh

  • Support Staff

April 11, 2019 at 10:52 am

You could follow this troubleshooting checklist outlined in the documentation:

https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting

In addition, this same issue has been reported once before where the android app worked & the iOS app did not. It turned out to be they were inputting the email address into the username field in the iOS app. So if you happen to be inputting the email address into that username field, you could instead input the username there.

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Updated by  Josh 1 week, 2 days ago ago

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