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App Error – Can not log in [Urgent]

Posted: October 6, 2021 at 1:12 pm


kord

October 6, 2021 at 1:12 pm

Hello! I’m not sure what the issue is. I try to login I get an error credential mismatch. I tried deactivating all plugins and updates but nothing works. I’m trying with application password and normal password but nothing works.

Please urgent support is appreciated


Tony

  • Support Staff

October 6, 2021 at 1:29 pm

Hi there,

In the app, are you using just the domain for the ‘Website URL’ field? (It should NOT have /wp-admin/ or similar on the end of it)

What is the site URL? I’ll take a looking and see if anything stands out.


kord

October 6, 2021 at 1:47 pm

Hi. Yes just the domain tried also with https and without.

URL
Elementsoflife.events


kord

October 6, 2021 at 2:17 pm

This reply has been marked as private.


Tony

  • Support Staff

October 6, 2021 at 3:30 pm

Hi there,

Both the iOS and Android apps are working fine for me with those credentials.

I have elementsoflife.events in the Website URL field and the username and password you provided above in the app.


kord

October 6, 2021 at 9:45 pm

As soon as you start scanning a ticket or checking the attendee list it kicks you out and when I try to login I get ;credential mismatch;


kord

October 6, 2021 at 9:45 pm

As soon as you start scanning a ticket or checking the attendee list it kicks you out and when I try to login I get ;credential mismatch;


kord

October 7, 2021 at 4:14 am

this is the screenshot we are getting https://ibb.co/Sf090QJ


Tony

  • Support Staff

October 7, 2021 at 4:52 am

I can use the app to list attendees and I’ve also tested checking in/out a registration that I made on the event and it’s working fine for me.

I tested both iOS and Android but here is an example from Android:

https://monosnap.com/file/1sPhvLfEwi6sOyETaPiA4rx6TTDgDt

I then logged into the site itself to pull the QR for my ticket and tested scanning that, again it worked without an issue.

What device are you scanning with?

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