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kord
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October 6, 2021 at 1:12 pm
Hello! I’m not sure what the issue is. I try to login I get an error credential mismatch. I tried deactivating all plugins and updates but nothing works. I’m trying with application password and normal password but nothing works.
Please urgent support is appreciated
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Tony
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October 6, 2021 at 1:29 pm
Hi there,
In the app, are you using just the domain for the ‘Website URL’ field? (It should NOT have /wp-admin/ or similar on the end of it)
What is the site URL? I’ll take a looking and see if anything stands out.
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kord
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October 6, 2021 at 1:47 pm
Hi. Yes just the domain tried also with https and without.
URL
Elementsoflife.events
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kord
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October 6, 2021 at 2:17 pm
This reply has been marked as private.
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Tony
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October 6, 2021 at 3:30 pm
Hi there,
Both the iOS and Android apps are working fine for me with those credentials.
I have elementsoflife.events in the Website URL field and the username and password you provided above in the app.
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kord
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October 6, 2021 at 9:45 pm
As soon as you start scanning a ticket or checking the attendee list it kicks you out and when I try to login I get ;credential mismatch;
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kord
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October 6, 2021 at 9:45 pm
As soon as you start scanning a ticket or checking the attendee list it kicks you out and when I try to login I get ;credential mismatch;
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kord
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October 7, 2021 at 4:14 am
this is the screenshot we are getting https://ibb.co/Sf090QJ
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Tony
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October 7, 2021 at 4:52 am
I can use the app to list attendees and I’ve also tested checking in/out a registration that I made on the event and it’s working fine for me.
I tested both iOS and Android but here is an example from Android:
https://monosnap.com/file/1sPhvLfEwi6sOyETaPiA4rx6TTDgDt
I then logged into the site itself to pull the QR for my ticket and tested scanning that, again it worked without an issue.
What device are you scanning with?
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