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Andreas
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May 1, 2015 at 7:52 am
Hi,
I am trying to get Event Espresso to work with PayPal but I am not really comfortable with if I am setting things up correctly.
I have a Business PayPal account as I am using my business with Event Espresso.
But I have a few challenges when it comes the integration of PayPal as the Payment Gateway.
Is there anyone who would like to give support me by doing a Skype, FaceTime or TeamViewer meeting to go it through?
I’ve subscribed to the VIP membership. 🙂
Thanks in advance!
~Andreas
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Josh
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May 1, 2015 at 9:06 am
Hi Andreas,
Live support is available with the purchase of priority support. I can help you here or if you want to do a live chat, we can ping you a private chat URL.
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Andreas
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May 1, 2015 at 10:22 am
Hi Josh!
I would very much appreciate a live chat. What is the price for priority support?
Sincerely,
Andreas
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Andreas
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May 1, 2015 at 12:06 pm
Hi again Josh,
I have now bought a Priority Support token and redeemed the ticket by entering all necessary information.
I really hope you guys can help me out urgently as I am so behind Go Live date for my Event to which I am about to promote and sell tickets online.
Thank you in advance!
Sincerely,
Andreas
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Josh
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May 1, 2015 at 12:30 pm
Hi Andreas,
I followed up with your email. Please check you inbox.
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Andreas
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May 4, 2015 at 4:07 am
Hi again Josh,
Thank you for for phenomenal support.
I have a follow up question.
I updated the page “Thank you” with info about that it may take time for PayPal to send the payment info back to the Event Management System. But I noticed that the customers do not get that information.
My guess is that in the IPN settings in PayPal, I have pointed to the page https://mydomain.com/transaction
Can I update this page with the same info?
Thank you!
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Josh
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May 4, 2015 at 10:36 am
Hi Andreas,
It turns out that they will not ever see the /transactions page. This is because the /transactions page’s only function is an IPN listener for PayPal. So your transactions page isn’t the one they’ll see on return.
Can you go to Event Espresso > General Settings and verify the page that’s set for the Auto Return URL is the thank you page and it has the new message you added and the [ESPRESSO_PAYMENTS] shortcode?
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Andreas
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May 4, 2015 at 11:00 am
Hi Josh,
I verified according to your comments. Everything is set up as you advice.
Could it be that the Thank you page is not displayed when the IPN feedback from PayPal has not been processed yet?
Sincerely,
Andreas
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Josh
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May 4, 2015 at 12:21 pm
Hi Andreas,
I can’t imagine how that would happen. Are you caching anything on this site?
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Andreas
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May 5, 2015 at 5:37 am
Strange.
Now I encountered a customer who paid via PayPal & it went through as OK from PayPal. Was automatically redirected back to my website, but since the IPN message hadn’t been sent yet (or processed) the customer did not get the Thank you page. Instead got a page show that payment was not done yet.
What can be wrong?
Sincerely,
Andreas
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Josh
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May 5, 2015 at 6:51 am
Hi Andreas,
What was the page ID of the page they ended up on?
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Andreas
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May 6, 2015 at 2:27 am
Unfortunately I forgot to ask the customer.
Sincerely,
Andreas
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Josh
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May 6, 2015 at 6:36 am
Can you try testing it to see which page you end up on?
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mpurse
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May 6, 2015 at 7:59 am
Jumping in here to read the response to your last problem – I’m having the same issue.
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mpurse
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May 6, 2015 at 7:59 am
And my customers stay on the registration page because it returns as incomplete.
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Josh
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May 6, 2015 at 8:46 am
Can you check to see if there any non-alphanumeric characters in either the event’s name or the attendee names when this happens?
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Andreas
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May 6, 2015 at 2:02 pm
For the customers that encountered the issue, neither of them had non-alphanumeric characters in the event’s name or the attendees names.
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Andreas
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May 6, 2015 at 2:12 pm
I think I know what might be wrong… 🙂
It seems as I’ve managed to activate something that PayPal calls “Payment Data Transfer” which is not the same as IPN (Instant Payment Notification).
Payment Data Transfer is described as…
“enables merchants using PayPal Payments Standard to display order-related information for customers on the merchant’s site. The page confirms the customer’s payment was successful and displays transaction details. Merchants can also use the web page to automatically fulfill orders for digital goods.”
I think this is not to be confused by IPN, right?
Maybe this is the root-cause, as I think that for this function (Payment Data Transfer), I’ve also entered my URL to the transaction page.
Or am I on the wrong path?
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Josh
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May 6, 2015 at 2:14 pm
Please update to Event Espresso 3.1.37.3.p, that may fix the issue you’re seeing.
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Andreas
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May 6, 2015 at 2:41 pm
Thank you for your feedback Josh.
I see that I run version 3.1.37.2.p, but I do not see any “update plugin” in WordPress for version 3.1.37.3.p?
Or do I have to do a manual update?
As my site is in live production with ticket sales right now, could something get “damaged” or “corrupted”?
Thank you!
Sincerely,
Andreas
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Tony
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May 7, 2015 at 5:59 am
Hi Andreas,
If you go to Event Espresso -> General Settings and simply click to save the settings it will force EE to check for updates.
Then you should be able to go to your plugin list and update.
Nothing in the latest update should cause problems, however it is always recommended to create a full site backup before update plugins, theme or WordPress itself… just to be safe 🙂
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Andreas
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May 7, 2015 at 12:02 pm
Hi Tony,
I’ve backed up all my files and the whole database.
Installed a WordPress plug-ing that shows there is “Maintenance Ongoing”.
Then I went into the plugins section and clicked update.
The update has been going on for 5 minutes now. I suspect something is wrong.
What shall I do?
If I click to go somewhere else in the Admin menu, I get a question if I want to leave that page or stay.
Need urgent assistance!
Sincerely,
Andreas
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Josh
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May 7, 2015 at 1:25 pm
Hi Andreas,
If the automatic update fails, you can follow these steps and do a manual update:
https://eventespresso.com/wiki/updating-event-espresso/#update_manually
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