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Answers to Registration Questions not appearing in report

Posted: March 7, 2018 at 3:21 pm


wireinsurance

March 7, 2018 at 3:21 pm

Did a test registration. Two question groups setup Manager RSVP and Guest RSVP. In the report, all the questions show, but only the answers for the Guest show in the report. The confirmation email had all the questions answered for both groups.
Event Espresso Version: 4.9.47.p


wireinsurance

March 7, 2018 at 3:21 pm

Two question groups set up Manager RSVP and Guest RSVP. Only Guest RSVP answers transferred to report. No address info, no answers to manager RSVP questions


wireinsurance

March 7, 2018 at 3:26 pm

Two question groups, Manager RSVP and Guest RSVP. After a test registration, only the Guest RSVP answers appeared in registration report. No address info either.

Event Espresso – 4.9.47.p Version 4.9.4


Josh

  • Support Staff

March 7, 2018 at 5:37 pm

Hi there,

The site should probably get updated to the current version of Event Espresso 4 (currently 4.9.58.p).

It may help to see the event’s registration form as well. There may be some issues with the questions on the registration form. May I ask can you post a link to the event in question?


Josh

  • Support Staff

March 9, 2018 at 8:10 am

Hi there,

If you go into each of the registration records (from Event Espresso > Registrations) do the answers to the questions display on those pages?


wireinsurance

March 9, 2018 at 8:21 am

The event is set up on a dev site for a website prepping to be launched in April and needs a login. I’m happy to set you one up. I need an email address and password you would like. Can send it to me at arubens@thewrcgroup.com.


wireinsurance

March 9, 2018 at 8:45 am

Yes. I see the questions and the answers
This displays the custom questions and answers for this registrant.

Manager RSVP Questions (None of these answers appears in Report)
Will you be attending the WRC 2018 All Manager Meeting? *Yes No
Will you need hotel room for any of the following nights? (Reminder: Monday is at your own expense)* Monday Tuesday Wednesday I do not need a hotel room
Are you interested in golfing in the WRC Dutch Open at Woodbine Bend Golf Course on Tuesday morning (at your own expense)?* Yes No
Will you be attending Tuesday’s dinner?*Yes No
Will you be attending Wednesday’s dinner? * Yes No
Would you be interested in the following adventure activities on Wednesday evening? *Mini Golf Alpine Slide Soaring Eagle Zipline
Would you like a boxed lunch at the conclusion of the meeting on Thursday?
*Yes No
Will you be bringing a guest with you to this year’s meeting?*Yes – Complete the questions for Attendee 2

Spouse/Guest RSVP Questions
Will your guest be attending Tuesday’s dinner? *Yes No
Will your guest be attending Wednesday’s dinner? *Yes No
Would your guest be interested in the following adventure activities on Wednesday? *Mini Golf (evening only) Alpine Slide (evening only) Soaring Eagle Zipline (evening only) Mini Golf (all day Wednesday) Alpine Slide (all day Wednesday) Soaring Eagle Zipline (all day Wednesday)
Would your guest like a boxed lunch at the conclusion of the meeting on Thursday? *Yes No


wireinsurance

March 9, 2018 at 8:57 am

Hi Josh, sorry I have two support questions for same situation. It didn’t seem like one added to the forum, so I reposted.
Subject line is: “Answers to Registration Questions not appearing in report”
and
Post Link: “Registration answers not appearing in Event Registrations CSV Report’ (can delete)


Josh

  • Support Staff

March 9, 2018 at 10:44 am

We actually have a secure form where you can send that information:

https://eventespresso.com/send-login-details/


Josh

  • Support Staff

March 14, 2018 at 12:45 pm

Hi Annie,

I’m afraid that the dev site doesn’t have any registrations for the “WRC 2018 All Manager Meeting” so there’s no data for me to look through.

With regards to your questions about changing the order of the questions in the CSV report, the order of the appearance on the registration form doesn’t necessarily match the order of the questions in the CSV report. If you open the CSV report into a spreadsheet application the columns can be rearranged.


wireinsurance

March 14, 2018 at 2:15 pm

I just registered 2 people. Please come back! I’ve been waiting for days to get this resolved :0


Josh

  • Support Staff

March 14, 2018 at 2:46 pm

Hi there,

I checked the site again and the CSV report includes the answers to the Manager RSVP questions (for the primary registrant) and the report includes the answers to the Spouse/Guest RSVP Questions.

The reason it’s not including answers to Address questions is because the Registration form isn’t set up to capture Address information. You can add the address question group to the reg. form for that event by editing the event, then check the box next to the Address Information group. Here’s a screenshot that outlines where you make this edit:

https://slack-files.com/T02SY781D-F9R4AHM0X-63a01d676b

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Updated by  Josh 9 months ago ago

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