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Chandler Scarborough
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March 15, 2014 at 12:43 am
We just used the Android Mobile app to check in attendees for the first time. While the Android app performed well when scanning tickets, it crashed regularly when checking attendees in by name. There was a clear pattern to the crashes: the primary ticketholder pulls up fine every time; but everything we tried to pull up a secondary ticketholder who was part of a group purchase, the app crashed.
Ironically, we had exactly the opposite problem with the iPhone app – we could pull people up fine by name, but the app crashed everyone we scanned a QR code.
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Tony
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March 17, 2014 at 6:19 am
Hi Chandler,
Thank you for reporting this, I have created a ticket for the android developer to investigate this further.
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Chandler Scarborough
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March 17, 2014 at 3:34 pm
Tony, it looks like the update you pushed out Sunday fixed the problem. Thanks for taking care of it so quickly!
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Dean
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March 18, 2014 at 2:23 am
Hi,
Good to hear it is resolved.
I will mark this forum thread as resolved. If you need to speak to us about this issue again, please start a new forum thread.
Thanks!
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