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Bosworthsgc
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May 5, 2016 at 5:58 am
I have downloaded the Android App and tried to log in but I get an error with the URL
I have tried it both with http:// and without and cannot log in
Please can you help
Thanks
Jon
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Tony
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May 5, 2016 at 6:00 am
Hi Jon,
What error do you see within the app?
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Bosworthsgc
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May 5, 2016 at 6:03 am
It says
Website URL is invlaid. IT should be like http://demo.org or demo.org
Then it says OK
This pops up in a white box
Thanks
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Josh
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May 5, 2016 at 8:24 am
Hi there,
May I ask which version of the Android app, version of WordPress, and version of Event Espresso that you have?
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Bosworthsgc
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May 5, 2016 at 8:36 am
Hi
Android app was downloaded yesterday – version 1.0 on Android version 5.1
Wordpress 4.5.1
Event Espresso 4.8.42p
Thanks
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Josh
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May 5, 2016 at 9:07 am
Hi Jon,
Can you contact your host to see if they can increase the limit for max_allowed_packet?
https://dev.mysql.com/doc/refman/5.5/en/server-system-variables.html#sysvar_max_allowed_packet
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Bosworthsgc
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May 5, 2016 at 9:16 am
Will contact the host and see if they can look at this
Thanks
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Josh
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May 5, 2016 at 9:42 am
You’re welcome.
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Bosworthsgc
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May 6, 2016 at 2:07 am
Been in contact and unfortunately because we are on a shared server it is not possible to change these values
Would there be anything else I can try
Thanks
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Lorenzo Orlando Caum
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May 6, 2016 at 5:04 am
Hello,
We’ve made some changes in the latest release to improve compatibility across different hosting platforms. Could you confirm that this works in the latest release of Event Espresso 4 (https://eventespresso.com/wiki/ee4-changelog/)?
If you do not see an update notice, then you can go to Event Espresso –> General Settings and save changes.
That will trigger a check for updated software.
—
Lorenzo
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Bosworthsgc
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May 6, 2016 at 6:36 am
Hi Lorenzo
I have done this and it has upgraded to the latest version of Event Espresso but still have the same problem with the Android app
Is it still on Version 1.0 or has this got an upgrade?
Would it be worth uninstalling and re-installing?
Thanks
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Josh
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May 6, 2016 at 7:22 am
It will not help because what’s happening is something on your site is preventing authentication. It might be another plugin, an .htaccess rule, or an error that’s thrown when the app tries to authenticate.
We can investigate further if you can send WordPress admin level log in credentials and (s)FTP credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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