Support

March 9, 2015 at 7:42 am

Hi mrclarke,

The ticket scanning app is for the EE3 ticketing add-on using the JSON API.

It appears you are using EE4 which we do now have a scanning ‘app’ for. EE4 uses the EE4 Printable Tickets Add-on which can be used with the EE4 Barcode Scanner Add-on to scan tickets.

To scan tickets you would need to use a barcode scanner using a desktop/laptop computer, or you can use a bluetooth barcode scanner with a mobile device.

Update: There’s an Android App that works with EE4. More information here:
https://eventespresso.com/wiki/ee4-event-apps/#android-install

March 9, 2015 at 11:12 am

We would have loved to be able to integrate EE4 with the ticketing app, however this isn’t possible due to the differences between EE3 and EE4.

A new system will need to be built to allow a ticketing app to communicate with EE4, the barcode add-on allows users to use built in functions within EE4 to scan tickets from within the dashboard and allows users to do so without the need for a full ingratiation of an app (which will take a significant amount of time to build)

Update: There’s now an Android App that works with EE4. More information here:
https://eventespresso.com/wiki/ee4-event-apps/#android-install

A quick note about barcode scanners if you are looking, there are a couple of types and it is recommended to use a CCD scanner for best results on phone screens.