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hoffman
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December 5, 2016 at 3:25 am
Hi there
We’ve already had a conversation thread about this which has now been closed, here:
https://eventespresso.com/topic/payments-being-taken-but-booking-showing-as-incomplete-and-no-emails-being-sent/
The issue, unfortunately, has not been solved. Up until now, your advice of logging in to the transaction to force it to refresh (while nowhere near ideal) seems to have worked. Today we have one that won’t – we’ve taken a customer’s money nine days ago, been completely unaware of it ourselves, and now (after the customer has had to contact us!) we can’t even force the transaction to complete. This makes us look incompetent – we are taking people’s payments and not acknowledging it! – and is totally unacceptable.
I’m really disappointed that the last suggestion from you was to pay $1,000 for the development of a custom gateway, when the one we’re using we chose deliberately because it was recommended by you. We’ve done everything suggested, but it’s just not working reliably.
https://eventespresso.com/features/payment-options/
https://eventespresso.com/topic/worldpay-integration-2/
https://eventespresso.com/topic/ee4-worldpay-integration/
If Mijireh is unreliable (which is what appears to be the case, despite your recommendation) and you don’t integrate with Worldpay directly, what do you suggest we do? We absolutely don’t have the resources for a custom development, and have already built 130+ events that I have no desire to build again… Help?!
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Josh
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December 5, 2016 at 6:58 pm
Mijireh can actually be relied on. As you’ve noted, it does work to load up a transaction in the Event Espresso admin to get the latest payment method. Since Mijireh works as an intermediary between EE and Worldpay, there may not be enough time from the moment that the payment was made to the time the ticket buyer returns to your site. So at that moment, Worldpay is still processing the payment and the payment notification gets sent back to Mijireh, but Mijireh doesn’t send an automated acknowledgment back to your site. So that’s why EE checks with Mijireh for an update of the payment status when you load up a transaction page.
Another option that will actually avoid the above is use any one of the other supported payment methods that integrate directly with the gateway (no Mijireh account involved). Here’s a list of the additional payment gateways available now:
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hoffman
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December 13, 2016 at 7:01 am
Thanks Josh, but I think you might be misunderstanding our issue. In this instance, trying to force EE to recognise a payment and generate an email via the transaction window just didn’t work. Admittedly, 99% of the time, it does. But not on this occasion.
It’s far from an ideal solution, even when it does. We don’t have somebody in our company who can sit and refresh EE transactions constantly just in case a booking has been made and we’ve missed it; presumably nor does anybody else. It’s not a realistic solution – weekends, evening/international bookings, staff holidays, it’s impractical to expect us to rely on it as our primary method of acknowledging receipt of payment.
We chose this specific set-up because it’s advertised as being able to work with our longstanding payment gateway, Worldpay. Worldpay for us is set in stone and is not going to change. We also chose it because we believed it to be an automated system – someone makes a booking, the money goes into our account, we get an email to notify us and they get an email to acknowledge their payment. Really, that simple.
We didn’t realise that by using Mijireh we would lose the direct notifications from Worldpay that we’ve always had. We also didn’t realise that Mijireh ‘doesn’t send an automated acknowledgment back to your site’ and that we’d be expected to add in manual admin tasks.
But when even logging in to a transaction doesn’t prompt the email to be sent, it’s not working as a solution. I’ve just checked; we had a transaction 29 minutes ago. Mijireh says complete; Worldpay says complete; EE says Payment Pending (so no emails sent either to us or the customer – just as well I randonly logged in). It has taken me three turns at loading and refreshing the transaction window to finally force the order to show as complete…
Surely you can understand our predicament?
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Josh
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December 13, 2016 at 8:07 am
It sounds like what you really need then is a direct integration with Worldpay where Mijireh isn’t involved.
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