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adasch
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December 6, 2016 at 4:52 am
Hi there,
a customer got this message after sending his payment details:
“An invalid response was returned from the server while attempting to process your request.”
Now he is wondering, if his data is safe or anyone can get access to his credit card details.
Can you confirm that all is safe and secure? We use https
thanks
andy
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Tony
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December 6, 2016 at 6:02 am
Hi Andy,
The error itself is not a cause for concern security wise, it basically means Event Espresso received a response that it was not expecting.
It usually means a notice or similar was thrown during the request which breaks the ajax request. The notice can be from anything, a plugin, the theme or something EE is doing.
Event Espresso itself does not store the users card details so as far as Event Espresso is concerned the details should be safe (as they aren’t there to begin with).
Which payment method are you using?
Do you have access to the server error logs? If so check within those to see what errors were thrown around the same time the above user attempted to make a payment.
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