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An error occurred during processing. Please try again. (Reason Code: 20)

Posted: July 17, 2018 at 7:55 pm


kellyjo

July 17, 2018 at 7:55 pm

Hey EE4 Team,

An error occurred during processing. Please try again. (Reason Code: 20)

So my client is getting the error above. In Authorize.net, it’s showing as “Communication Error”. As far as I know from what I’ve researched: EE4 is just sending the payment data off to Authorize.net and waiting for a response back. If successful, the event is paid for — if fail, the event is left as pending.

Here is the error code:

https://developer.authorize.net/api/reference/responseCodes.html?code=E00001

Is it safe for me to assume this error is in fact a returned result from Authorize.net?


Tony

  • Support Staff

July 18, 2018 at 1:47 am

Hi there,

You have ‘Reason code: 20’ in your title, but then above the error code is E00001, do you get them both?

Reason code 20 would be:

https://developer.authorize.net/api/reference/responseCodes.html?code=20

With Auth.net payment method are you using?

Is it safe for me to assume this error is in fact a returned result from Authorize.net?

It would appear so yes, if you view the transaction for this registration, you’ll see a payment for auth.net within that, if it has anything in the ‘Gateway response’ field, that’s directly from the provider (in this case Auth.net).


kellyjo

July 19, 2018 at 11:24 pm

The network for auth.net went down as we found out. Thank you. Resolved.

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Updated by  kellyjo 1 year, 4 months ago ago

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