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An error occured, a valid price is required. (Already cleared browser)

Posted: July 11, 2018 at 7:15 am


Lori Gagen

July 11, 2018 at 7:15 am

I’ve tried clearing browser data, but this error is occurring when I try to add an event registration to the cart, and was reported by my customer as well. I tried multiple time to clear cookies, cache, and history, no luck. Been in and out – and this error is occurring on all of my events. Help!


Josh

  • Support Staff

July 11, 2018 at 7:45 am

Hi Lori,

Can you go to edit the events and make sure they have valid prices set up in the editor? You may need to remove invalid prices in the editor if there are extras, then re-save the event.


Lori Gagen

July 11, 2018 at 8:38 am

I’m don’t understand, sorry. What do you mean by “valid prices”? The prices are $0.00, and that is in the event editor. But this seems to be occurring on every event that has $0.00 price associated. If there is a price (we have a few events that require pre-payment) there is no error, only when the total cart price is $0.00. All of these ‘zero’ price events have just one price noted, no ‘extras’.


Josh

  • Support Staff

July 11, 2018 at 8:44 am

A valid price is a price saved in the database that’s associated with the event. A valid price can be $0.00, but it does need to be associated with the event.

Can you try this? Go in to edit the event, add a new price (you can set the price to 0.00) then delete the original price, then save the event. After you do that, does the error occur when you try to register for that event?


Lori Gagen

July 11, 2018 at 8:47 am

Unless you did something, I may have fixed it… I cleared the cache in WordPress and deleted cache, and it’s working. Is that why? Or did you fix something else? Thank you.


Lori Gagen

July 11, 2018 at 8:48 am

I’m guessing clearing cache worked. We’ve set up and used thousands of events and never had this issue before, so I think the set-up was fine. Thanks, Josh!


Josh

  • Support Staff

July 11, 2018 at 9:28 am

I can assure you I did nothing (because I do not have access to your website in any way shape or form).

You can avoid this issue in the future by configuring your caching plugin to exclude any event and cart pages from the cache.


Lori Gagen

July 11, 2018 at 9:29 am

OK, thank you!

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Updated by  Lori Gagen 2 months, 2 weeks ago ago

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