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An error has occurred: You need to select a ticket quantity before you can proce

Posted: November 17, 2021 at 2:59 pm


KMMI training

November 17, 2021 at 2:59 pm

Getting this now after upgrading from 4.10.13 to 4.10.15
An error has occurred: You need to select a ticket quantity before you can proceed.
I have already turned off all plugins except the event espresso and our theme.

Any other suggestions>
Here is a link to one of the courses,
https://km-university.com/events/ue05j32-cs-7-aerodr-service-nov-29-dec-3/

regards,
GP


Tony

  • Support Staff

November 17, 2021 at 3:36 pm

Hi there,

I can reproduce this locally and we are currently investigating the cause.

There are no ‘migrations’ (database changes) between versions 4.10.13 and 4.10.15 which means I can send you a copy of 4.10.13.p for you to install to get you up and running in the meantime if that helps?


KMMI training

November 17, 2021 at 6:07 pm

yes please, downgrading is fine with us


KMMI training

November 18, 2021 at 7:20 am

I put it back to 4.10.13.p and it resolved the issue.
I did notice that the Facebook pixel complained that the JSON was broken when I selected the event, showing that the event status was malformed. It showed the value was escaped improperly. Hope this helps with your analysis.
I see that 4.10.16 is out today, does this fix the problem or should I wait for 4.10.17?


KMMI training

November 18, 2021 at 7:44 am

here is the JSON, I captured before downgrading.
{
“@context”: “http://schema.org/”,
“@type”: “Event”,
“name”: “[UE05J32] CS-7 AeroDR\u00ae Service – Nov 29 – Dec 3”,
“startDate”: “2021-11-29T09:00:00-05:00”,
“endDate”: “2021-12-02T17:00:00-05:00”,
“description”: “Course Objective: Immersive In-Person Hands-on Learning with a combination of classroom and lab instruction.”,
“url”: “https://km-university.com/events/ue05j32-cs-7-aerodr-service-nov-29-dec-3/”,
“eventAttendanceMode”: “https://schema.org/OfflineEventAttendanceMode”,
“eventStatus”: [ "https://schema.org/EventScheduled" ],
“offers”: [
{
“@type”: “Offer”,
“url”: “https://km-university.com/events/ue05j32-cs-7-aerodr-service-nov-29-dec-3/”,
“validFrom”: “2021-09-09T15:15:00-04:00 “,
“validThrough”: “2021-11-26T15:00:00-05:00 “,
“price”: “5000.00”,
“priceCurrency”: “USD”
,”availability”: “https://schema.org/InStock”
} ],
“location”: {
“@type”: “Place”,
“name”: “Konica Minolta Healthcare Headquarters”,
“url”: “https://km-university.com/venues/konica-minolta-healthcare-headquarters/”,
“address”: {
“@type”: “PostalAddress”,
“addressLocality”: “Wayne”,
“addressRegion”: “New Jersey”,
“streetAddress”: “411 Newark Pompton Turnpike” }
}
,
“image”: “https://km-university.com/wp-content/uploads/cs-7-1-150×150.png”
}


KMMI training

November 18, 2021 at 7:45 am

{
  "@context": "http://schema.org/",
  "@type": "Event",
  "name": "[UE05J32] CS-7 AeroDR\u00ae Service - Nov 29 - Dec 3",
  "startDate": "2021-11-29T09:00:00-05:00",
  "endDate": "2021-12-02T17:00:00-05:00",
  "description": "Course Objective: Immersive In-Person Hands-on Learning with a combination of classroom and lab instruction. This course is offered to our Konica Minolta FSE, Service Agent and Bio-med Engineer that are\u00a0looking to perform installation, maintenance and break fix on our CS-7 and AeroDR\u00ae product line. This will include the Laptop\/Convertible configuration with AeroSync\u00ae. This course does not cover CR connectivity or the Portable Retrofit. Note:\u00a0Last day end time: 1:00PM.\u00a0\u00a0See details in Course Specifications below. Additional Information: [toggles type=\"multiple\"] [toggle title=\"COVID-19 Protocols\"] Konica Minolta Healthcare Americas or KMHA mandates that all attendees be vaccinated in order to enter KMHA facilities.\u00a0 Proof of vaccination will be required at time of registration. Covid-19 antibodies are not an alternative to vaccination. Please do not attend training if you have a fever or symptoms of illness like a cough. Regardless of vaccination status, all learners will be required to wear a face-covering while on Konica Minolta grounds.\u00a0 This includes the classroom area unless 100% of the attendees\/instructor agree, or are comfortable with an unmasked class.\u00a0 Masks must always be worn in KMHA common areas. Failure to comply with these rules will result in the individual being removed from the course and sent home.\u00a0 The tuition will…",
  "url": "https://km-university.com/events/ue05j32-cs-7-aerodr-service-nov-29-dec-3/",
  "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode",
  "eventStatus": [ "https://schema.org/EventScheduled" ],
  "offers": [
        {
      "@type": "Offer",
      "url": "https://km-university.com/events/ue05j32-cs-7-aerodr-service-nov-29-dec-3/",
      "validFrom": "2021-09-09T15:15:00-04:00 ",
      "validThrough": "2021-11-26T15:00:00-05:00 ",
      "price": "5000.00",
      "priceCurrency": "USD"
        ,"availability": "https://schema.org/InStock"
            }    ],
  "location": {
    "@type": "Place",
    "name": "Konica Minolta Healthcare Headquarters",
    "url": "https://km-university.com/venues/konica-minolta-healthcare-headquarters/",
    "address": {
      "@type": "PostalAddress",
      "addressLocality": "Wayne",
      "addressRegion": "New Jersey",
      "streetAddress": "411 Newark Pompton Turnpike"    }
  }
            ,
  "image": "https://km-university.com/wp-content/uploads/cs-7-1-150x150.png"
            }


Tony

  • Support Staff

November 18, 2021 at 8:21 am

I did notice that the Facebook pixel complained that the JSON was broken when I selected the event, showing that the event status was malformed. It showed the value was escaped improperly.

Thanks for letting me know, I’ll get this fixed.

I see that 4.10.16 is out today, does this fix the problem or should I wait for 4.10.17?

My apologies, that’s actually a typo from pushing 4.10.15 (I made a typo in the plugin update manager and hit 6 rather than 5, the plugin itself is correct).

.16 is the next version to be released and we’ll post on the changelog page when that’s released so hold off updating until it shows up there:

https://eventespresso.com/wiki/ee4-changelog/


Tony

  • Support Staff

November 18, 2021 at 9:36 am

Apologies, not my day today.

4.10.16.p was indeed released yesterday to fix an issue with messages…. considering it was me who pushed that release I should have remembered that.

You would be best waiting for 4.10.17.p

Apologies for the mix-up, I guess I need more coffee!

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