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An error has occurred: Must provide source or customer.

Posted: July 13, 2018 at 9:37 am


Porter

July 13, 2018 at 9:37 am

When attendees are trying to apply a promotion code, they are getting the following error “An error has occurred: Must provide source or customer. Any idea’s on how I can resolve his?


Tony

  • Support Staff

July 13, 2018 at 9:41 am

Hi there,

That error usually comes from Stripe when theres a JS error on the page, it seems strange to be from the promotions submit.

Can you link me to an event I can run a test registration on?

Also do you have a promotion code I can use to test this?


Josh

  • Support Staff

July 13, 2018 at 9:43 am

Hi,

I checked your site and it looks like the active theme, Impreza, is throwing a script error on the checkout page. The error is likely interfering with the promo code submission.

If you preview another theme (go to Appearance → Customize → Change theme & preview) then try a registration and submit a promo code, does the error happen then?


Porter

July 13, 2018 at 9:45 am

I’ll try that an let you know


Porter

July 13, 2018 at 9:54 am

I tried unsuccessfully to do that as I need to use a theme with wp bakery.

The url is https://www.coalconferences.org/events/8th-cofiring-workshop/

a one-off code is
f1hvcmmmk3x122h2knz1j5


Tony

  • Support Staff

July 13, 2018 at 9:58 am

The error from your theme is from your ‘Wordshops’ nav manu anchor.

Is it expected that your anchor is #++?
#%20%20 is causing the error.


Porter

July 13, 2018 at 10:08 am

I’m not sure how that got there but I have corrected the anchor and it seems to be working now 🙂


Tony

  • Support Staff

July 13, 2018 at 11:02 am

Great!

Just let us know if you run into any further problems.


Porter

July 13, 2018 at 12:27 pm

I will do – thanks for your help!

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Updated by  Porter 5 months ago ago

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