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All Event DateTimes showing in Registration Email

Posted: April 20, 2017 at 7:47 am

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Justin Baloun

April 20, 2017 at 7:47 am

We have a few events with multiple date and time options per event. Everything is working well, but when the registration confirmation email is sent, all of the dates times are shown instead of just the one the registrant chose. The specific event name they signed up for is the one correct event, but the date time isn’t. This is the event example.


Josh

  • Support Staff

April 20, 2017 at 10:55 am

Hi Justin,

Can you double-check and make sure that the different tickets there are assigned to only one specific datetime? You’ll click on the little gear icon to view the extra information, and you’ll look at the datetimes that have checkboxes next to them. In the case of your event, only the related datetime should have a checked checkbox.


Justin Baloun

April 20, 2017 at 11:49 am

That was it. Thanks.

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