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All credit card payments via EE on our website are being declined

Posted: October 11, 2024 at 10:23 am

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KIROS

October 11, 2024 at 10:23 am

Paypal says they are not receiving them, so suggests this has to do with the form/registration item before it reached them. Do you have ideas on how to fix this? Since yesterday. Thank you!


Tony

  • Support Staff

    •

October 11, 2024 at 3:32 pm

Hi there,

We’ve had a couple of reports of this and have pushed an update to Event Espresso which should fix it (version 5.0.29.p).

If you don’t see the update available on your site just yet please go to Event Espresso -> General Settings, make no changes and just hit save to force an update check.

With the latest version install do you still have thee same issue?
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Tony 2 months ago ago

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