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After Update there ist a 500 Error on every Event…

Posted: October 26, 2018 at 3:09 am


Rudolf Pletz

October 26, 2018 at 3:09 am

After Update there ist a 500 Error on every Event…
User Event Espresso 4 newest Version,
https://www.alwart-team.de/
click on the events under the slider… same problem if I click in wp-admin on the event detail view….


Josh

  • Support Staff

October 26, 2018 at 7:02 am

Hi,

You can capture the error message by activating WP_DEBUG mode, which will log the error to help show what needs to be fixed on your site. Here’s a link to some documentation that shows how to activate WP_DEBUG:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug


Rudolf Pletz

October 26, 2018 at 9:44 am

Hi, I try to capture the error message by activating WP_DEBUG mode, but there are no errors in the debug.log in wp-content….

Furthermore I have some Problems with my EE4 Key ….
Following error in WordPress:
It appears you’ve tried entering an api key to upgrade to the premium version of Event Espresso 4 Decaf, however, the key does not appear to be valid. This is the message received back from the server:

An automatic update for Event Espresso 4 Decaf is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

Can this be the reason for my error?

In wordpress/Event Espresso/Settings is a red key behind my key.
On the Event Espresso Site behind the key Active on: alwart-team.de…
thats right….

perhaps you have an idea?


Tony

  • Support Staff

October 26, 2018 at 9:56 am

I try to capture the error message by activating WP_DEBUG mode, but there are no errors in the debug.log in wp-content….

Did you add all of the code Josh recommended?

Try with just this:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

So all of this is removed:

if ( WP_DEBUG ) {
        @ini_set( 'display_errors', 0 );
        define( 'WP_DEBUG_LOG', true );
        define( 'WP_DEBUG_DISPLAY', false );
}

Then trigger the error 500 again, what does it show?

Can this be the reason for my error?

The license key has no effect on Event Espresso, it will without any license key set so its unlikely the cause of the problem.

Your current user account (the one you are postin here with) does not have an active support license, which is why you are getting the above error. Licenses are valid for 12months from the date of purchase, so have you purchased/renewed a license in the last 12months?

The support post ‘After Update there ist a 500 Error on every Event…’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for the Upcoming Event Reminder add-on.
Documentation for Upcoming Event Reminder add-on https://eventespresso.com/wiki/ee4-upcoming-event-reminder-add-on/

Status: closed

Updated by  Tony 3 weeks, 3 days ago ago

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