Posted: October 3, 2019 at 4:18 pm
Hi, during testing the checkout the Stripe gateway Pay Now button is disabled after a card is declined. After adding a new card that’s valid the Pay Now button is still disabled and doesn’t allow the user to click the Pay Now button. |
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Hi there, Which version number of the Stripe payment method add-on are you testing? Are you testing the Stripe checkout (legacy) or Elements integration? I’ve just run a test on an event with the site linked to your license but it doesn’t look like the Stripe PM is enabled any more, can you temporarily enable it so I can take a look? |
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@Tony We are using version 1.1.7p We tested this on a staging site first before applying the change on live. https://skillstat-v2.pixelbottech.com We are using the elements integration. |
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Hi, They’ll need to fix this issue with the Pay not button being disabled, and include the fix in the next version of the EE4 Stripe add-on. |
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Any idea on an estimate until next version? |
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Hi, We’re waiting on feedback from the developer about a related issue. After the related issue is fixed & tested we can release the next version. |
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@josh do you know when the next version will be released? We are in a tough spot as our current payment processor is closing and we are wanting to replace it with Stripe. |
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The next version will be released after: I can’t give you a date and time of a projected release date, because it could take hours or days for the above two items to be completed. In the meantime, you could switch to the Stripe Integration Type: “Checkout” setting (in your site’s Event Espresso > Payment methods setting page). The Checkout API handles card declines different so it isn’t affected by the current issue with the Stripe gateway. |
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Update: The latest version of the Stripe add-on (1.1.8.p) was released today, and it includes a fix for the issue you reported here. |
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