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After Decline card Pay Now button disabled.

Posted: October 3, 2019 at 4:18 pm


skillstat

October 3, 2019 at 4:18 pm

Hi, during testing the checkout the Stripe gateway Pay Now button is disabled after a card is declined. After adding a new card that’s valid the Pay Now button is still disabled and doesn’t allow the user to click the Pay Now button.


Tony

  • Support Staff

October 4, 2019 at 4:55 am

Hi there,

Which version number of the Stripe payment method add-on are you testing?

Are you testing the Stripe checkout (legacy) or Elements integration?

I’ve just run a test on an event with the site linked to your license but it doesn’t look like the Stripe PM is enabled any more, can you temporarily enable it so I can take a look?


skillstat

October 4, 2019 at 10:57 am

@Tony We are using version 1.1.7p We tested this on a staging site first before applying the change on live. https://skillstat-v2.pixelbottech.com

We are using the elements integration.


Josh

  • Support Staff

October 4, 2019 at 1:26 pm

Hi,

They’ll need to fix this issue with the Pay not button being disabled, and include the fix in the next version of the EE4 Stripe add-on.


skillstat

October 7, 2019 at 11:41 am

Any idea on an estimate until next version?


Josh

  • Support Staff

October 7, 2019 at 12:41 pm

Hi,

We’re waiting on feedback from the developer about a related issue. After the related issue is fixed & tested we can release the next version.


skillstat

October 7, 2019 at 1:34 pm

@josh do you know when the next version will be released? We are in a tough spot as our current payment processor is closing and we are wanting to replace it with Stripe.


Josh

  • Support Staff

October 7, 2019 at 2:15 pm

The next version will be released after:
1) The developer assigned to the ticket related to this issue finishes with the ticket
2) The ticket is tested and all tests pass

I can’t give you a date and time of a projected release date, because it could take hours or days for the above two items to be completed.

In the meantime, you could switch to the Stripe Integration Type: “Checkout” setting (in your site’s Event Espresso > Payment methods setting page). The Checkout API handles card declines different so it isn’t affected by the current issue with the Stripe gateway.


Josh

  • Support Staff

October 9, 2019 at 10:56 am

Update:

The latest version of the Stripe add-on (1.1.8.p) was released today, and it includes a fix for the issue you reported here.

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Updated by  Josh 1 week ago ago

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